FAQ

Pricing

All prices stated in US dollars. Prices are subject to change without notice.

Will I be charged sales tax?
By law we are required to collect the appropriate state and local sales taxes based on the destination of the shipment. Some states also require that we charge sales tax on shipping and/or handling charges. These taxes will be calculated during checkout and displayed to you before submitting your order.

Shopping Online

What should I do if I have difficulty placing my order online?
If you experience any difficulty placing your order online, or otherwise require assistance, call Technical Video at 888-785-2604 or 715-552-8016.

How do I order?
To place an order, click the Order button. Click Add to Cart. You are then given a choice to either Continue Shopping or Check Out. You can also click on View Cart once you are ready to check out. This will take you to the Shopping Cart page where you can view the items in your basket and shipping information. Select Check Out to begin the purchasing process. To finalize your order, click on the Process My Order button. You will receive an order confirmation email confirming your purchase. Your credit card will not be charged until your order ships. Should there be any problem fulfilling your order, you will be promptly notified via telephone, email, or regular mail.

You may also order by phone by calling toll free at 888-785-2604.

When will Technical Video bill me for my order?
We will bill your credit card when your order is shipped.

What forms of payment does Technical Video accept online?
We currently accept Mastercard, Discover, and VISA.

Shipping

How does Technical Video calculate delivery charges?
Delivery charges are based on the UPS rates based on weight and zip code.

Does Technical Video ship to international addresses?
Yes. For international orders, please email us directly.

Does Technical Video ship to a PO Box?
Yes. All shipments to a PO box will be shipped via the US Postal Service.

How will my order be shipped?
Your order will be shipped via USPS Priority Mail or UPS Ground for standard. Orders being sent to a PO Box address will be shipped via USPS Priority Mail.

How long will it take to receive my order?
Purchases will arrive within 5-7 business days.

Returns & Warranties

What is Technical Video's return/warranty policy?
If any video you have purchased from us suffers from a manufacturing defect, we will replace the tape free of charge. To claim warranty, send the tape in the original cover along with a copy of your original purchase receipt to:

Technical Video
West 6140 State Hwy 85
Eau Claire, WI 54701

Privacy & Security

How do I know my credit card number will be safe?
We take every precaution to ensure that your personal data, including credit card information, is as secure as it can be. The Technical Video site utilizes Secure Socket Layer (SSL) technology on all pages where personal information is requested. This encryption technology prevents anyone from using your personal data if intercepted.

Will Technical Video sell my email or other personal information?
We use personal information provided on order forms, such as a purchaser's name, email address, physical address, and credit card number, to fulfill merchandise orders. We may also use order information to contact a purchaser when necessary, such as when a delivery may be delayed or when an ordered product is out of stock. Technical Video may use personal information to notify consumers about new products or services. If we do, we will provide you with an email address by which you may inform us that you do not wish to receive such materials in the future. Technical Video will not share any personal information without your permission with any unaffiliated third parties, unless required by law.